Lead and supervise a medium size group of Credit Initiation Specialists providing support for multiple products, ensuring goals are met
Serve as a backup Manager, resolve issues, troubleshoot discrepencies, and interpret procedures and policies
Interpret procedures and policies, and guide support staff in resolving complex problems
Provide input on staffing, training and development needs, and train and coach Credit Initiation Specialists
Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
Solve problems through analyzing information, and by identifying and selecting solutions, utilizing acquired technical experience
Ensure the quality of tasks provided by self and others on team, provide advice or facilitation services, and oversee end results
Ensure the integrity and confidentiality of customer documentation and recorded information within computerized systems
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
2-5 years of experience in a related role
Leadership experience preferred
Familiarity and understanding of financial industry preferred
Consistently demonstrates clear and concise written and verbal communication
Education:
Bachelor’s degree/University degree or equivalent experience