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Apple Data Center Technician United States, Iowa 289435698
08.06.2025
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Apple Data Center Technicians provides direct hands-on support of Data Center IT Infrastructure and internal system components. We require technicians with experience working in collaborative partnerships and have good communication skills. Solid attention to detail and effective documentation skills are critical components of success in this position. Responsibilities Establish and support network connectivity, installation and removal of hardware assets, securely handling storage media, and troubleshooting hardware issues. Perform diagnostics & apply firmware updates to resolve hardware/software issues.Use of appropriate PPE such as safety shoes, safety glasses, gloves and facial covering in various environments with ranging temperatures.
- Experience in roles that include hands on technical support, help desk, logistics or a bachelor's degree or technical training in computer engineering or a related IT field.
- Ability to safely work at heights using step ladders, podium platforms, and people lifts, adhering to all safety protocols.
- Ability to safely use hand-held tools such as electric drills, safety cutters, fiber testing kits, etc.
- Ability to work extended shifts within a data center environment, withstanding heat levels ranging from 79°F to upwards of 105°F while maintaining appropriate hydration.
- Able to participate in rotational on-call duties, providing after-hours support in a 24/7 operational environment as needed.
- Minimum of 1 year experience directly supporting IT hardware Infrastructure and working inside of production data center environment.
- Technical certifications such as CompTIA A+, Network+
- Experience in following established procedures, performing network connectivity tasks, hardware component swaps, or installing hardware infrastructure.
- Experience using and/or supporting computer operating systems.
- Familiar with productivity applications such as workflow systems, collaboration, email, and scheduling tools.
- Ability to travel to foreign and domestic locations.
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