Analyze root-cause of issues reported on various applications and provide solution to operation team in a timely manner.
Focus on production issue resolution, general support and maintenance for the Funds Administration business.
Responsible for providing L1 support for Fund accounting applications in a 24/7 environment.
Static set up and maintenance.
manage MF application change and upgrade test as and when required.
Provide support to the Funds Administration business and liaise with the application vendors and technology on their behalf.
To work in partnership with the business to ensure timely issue resolution.
Meeting SLA/OLA/KPI.
Test vendor/application solutions.
Track the schedule, issue resolution progress, and be accountable for the associated tasks.
Ensure accurate and timely execution of the assigned tasks.
Work closely with other internal teams on upcoming projects, assignments and initiatives.
Qualification, Experience, Skills and Competencies
Preferably MBA (Finance) / CA / ICWA
2-4 years of experience in fund accounting domain.
Sound knowledge and understanding of accounting principles and NAV calculation.
Knowledge of all Security types like Equities, Bonds, Repo, CFD, Futures, Options, Bank Debts, SWAPS, Forwards, Spot, etc, trade life cycle, various Corporate Actions and its impact on portfolio will be an advantage.
Basic SQL knowledge.
Excellent written and spoken communication skills.
Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines.
Must be prepared to work in a shift in line with regions supported including India night shifts.
Innovative approach to work and continuously identifies and implement process improvements.
Experience in Fund Accounting application like Multifonds / pControl /Investone will be an added advantage.
Good attention to detail and high levels of accuracy