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Siemens Implementation Specialist – Energy & Sustainability United States, North Carolina, Raleigh 286612186
20.03.2025
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About the Job
The Implementation Specialist is the first point of contact with our clients after they have signed on. You are responsible for delivering on-boarding, training, and ongoing implementation support to our clients. This role requires a commitment to delivering exceptional customer service, along with comprehensive product and configuration knowledge to ensure successful implementations. Key responsibilities include data migration support and conducting virtual classroom training sessions for our clients.
What you will do
• Guide clients through the initial setup and configuration of their Energy product.
• Provide ongoing support and troubleshooting to address client inquiries and issues.
• Conduct virtual classroom training sessions to educate clients on platform features and best practices.
• Assist stakeholders with data migration processes, ensuring accurate and efficient transfer of data.
• Work alongside a project management team, managing multiple projects simultaneously, ensuring timely and successful client implementations.
• Document all client communication (verbal or written) accurately.
• Build strong relationships with clients by delivering exceptional customer service.
• Maintain in-depth knowledge of the platform’s features and services offered.
What you need
• BA/BS OR 2+ years customer service experience in lieu of degree
• Well organized, with the ability to prioritize and adapt well to shifting priorities and schedules.
• Outstanding interpersonal, communication, and presentation skills.
• Excellent client service and relationship-building skills. A general desire to ensure our client’s success in leveraging our products and services.
• Experience with MS Office suite and knowledge of SaaS.
• Proven business analysis skills and problem-solving mentality.
What makes you a Standout
• Working knowledge of Brightly Software Products and Services
• Background in Implementation or product training
• Experience working within the Energy industry
• Salesforce and SQL experience
The Brightly culture
Brightly maintains a Drug Free workplace in accordance with applicable law.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
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Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
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