KLA Service Sustaining Manager SWIFT Product 

Singapore, Singapore 

286301550

• ​Leading service sustaining team, including prioritizing, requirements, budget/resource planning, gap analysis, risk management, CIP/FCO implementation, validation, and release through engineering product design life cycles
• Driving continuous improvement ofsystem hardware, diagnostics and software, tooling, technical documentation, knowledge management and training,building internal/external reports and analytics to measure performance, and providing opportunities for improvement and customer satisfaction.
• Communicating and working efficiently with global engineering, Spares, Sales, and Marketing teams to provide high-level support on volume and mature products.
• Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
• Work to optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service revenue performance
• Work with SSO, implement and optimize the spare parts that will be stocked to support existing installed bases. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors.
• Work with Service and Div. Marketing and Design Engineering and Apps team to identify and define Availability @ Performance.
• Leading Service Life Cycle PLC and host Service Business Review for mature product to maintain KLA products relevancy.
• Validate EOL and LTB request and develop service strategic to minimum service impact.
• Ensure service deliveries are in place for each Engineer Change Order.
• Review and approve tool shipment waiver to minimum impact to customer satisfaction.

Minimum Qualifications

• Master's Level Degree or above inelectrical/electronic/mechanical/opticsengineering.
• For this role include a consistent record in engineering development, sustaining, and continuous improvement. Strong leadership, critical thinking, effective communication, and problem-solving skills are essential. Experience in hardware or software development team leadership, semiconductor capital equipment development, and previous engineering functional management roles are considered a plus. The minimum qualifications include at least five years of experience in engineering for development, sustaining, and continuous improvement.