JPMorgan KYC Officer 

United States, Texas, Plano 

285675250

As a KYC Officer, you will be in a Middle Office role which works closely with internal partners and our clients to navigate the KYC experience. The role is directly aligned to SMB Payments, which includes clients subject to Tailored Due Diligence and digital conventional KYC. The candidate should have demonstrated success in working with the markets, and offshore Global Corporate Center (GCC) staff located in India.

Job Responsibilities:

• Accountable for timely portfolio management while maintaining quality expectations
• Manage client and partner expectations and understanding in a consultative way
• Exhibit ownership of KYC/AML experience and client experience
• Demonstrate knowledge on Customer Identification Program (CIP) information through documents and non-documentary methods
• Demonstrate ongoing understanding of KYC/AML processes and work through delays and/or inefficiencies
• Delivers competed RFI package to KYC renewal processing and onboarding team for data entry. Ensures timely submission and approval of all KYC records
• Manage operational risk effectively through diligent awareness of risks in our processes - includes high risk industries and sanctions exposed clients
• Escalate appropriate risk items and drive issues to closure
• Independently manage renewal cycle of KYC with Relationship Management Partnership. Forecasts, prioritizes, coordinates, and schedules all renewal activity. Ensures timely submission and approval of all KYC records

Required qualifications, skills and capabilities:

• Ability to properly identify AML risks and apply the AML/KYC policy concepts
• Strong verbal and written communication skills.
• Excellent time management and organizational skills including pipeline management
• Strong analytical and problem solving skills

Preferred qualifications, skills and capabilities:

• BA/BS degree or equivalent work experience in financial services
• Working knowledge of risk factors that may impact specific products and industries
• Ability to multi-task effectively and leverage internal resources
• Excellent attention to detail
• Strong client focus and ability to partner with various internal groups
• Independent, self-motivated with an ability to adapt and be flexible in a team environment
• Ability to navigate client relationships and product usage
• Experience with WKO COLT CDD system
• Experience working closely with policy, controls, and compliance partners
• Familiarity with Change Readiness Process