Honeywell Customer Support Specialist / Site Support 

China 

28553297

Join Honeywell's One IT team that offers IT support toHoneywell end users across the globe. You will deliver the most effective,secure and responsive service to our customers and enable them to make informeddecisions in a connected way. You will provide contemporary services and makeit easy for users to engage with IT. You will support a growing user base,while managing multiple projects simultaneously. You will guide junior staffand be the point of escalation for complex technical issues. You will performroot cause analysis and ensure closure of issues to ensure the highest levelsof customer satisfaction

Key Responsibilities

• End to end IT support
• Develop self-help documents
• IT asset set up and decommissioning
• Documentation and reporting
• End user training
• Test and develop resolutions
• Participate in audits
• Troubleshooting and root cause analysis
• Monitor and track issue resolution
• Maintain equipment stock

• Bachelor’s Degree in Systems Engineering or related field
• 1 year of experience supporting IT, operating systems (Windows), service desk
• Advanced English (reading 100%, speaking 50%)
• Excellent customer focus
• Availability to work on site and schedule availability
• 1 year of experience supporting manufacturing environment

• Understand networking concepts; servers; LANs/WAN
• Experience using help desk call logging system
• Conveys information with clarity, ensuring messages are understood across diverse, global teams
• Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
• Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
• High communication skills

• JOB ID: HRD227644
• Category: Information Technology
• Location: Calle Metalmecánica,No. 9701 Colonia Parque industrial Chihuahua Sur,Chihuahua,CHIHUAHUA,31385,Mexico
• Nonexempt