Rapyd Technical Documentation Team Leader 

Israel 

285510007

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As a Technical Documentation team lead you will primarily be responsible for leading the definition, creation, updating and publishing of Rapy’s API documentation to its customers

• Represent the technical writers team, build relationships with product managers, R&D, architects, marketing, support and sales engineers locally as well as remotely in a globally distributed organization
• Lead the technical writers, content strategy, and content operations
• Determine resourcing and prioritization of issues affecting product docs teams as well as the the team tasks and load
• Advocate for best practices in product documentation, documentation as a key component of delivering our products, and demonstrate the value of documentation to the business
• Advocate and implement best practices in tooling and automation of API reference based on OpenAPI and SDK code snippets
• Help your team succeed and provide the most advanced and up to date documentation to Rapyd’s customers.
• Actively research and implement content, format, and technical standards changes to improve the usability or production of the customer documentation.
• Manage the documentation release process ensuring that the required reviews and quality control processes are followed before publishing.

• 2+ years of experience in a Team Lead role, preferably in a SaaS company that expose APIs
• Minimum of 7+ years of experience writing technical documentation for mainly an external developer audience
• Capable setting best practices for documentation aimed at a technical, expert audience
• Demonstrable experience of setting, meeting and exceeding OKRs and related metrics
• A passion for documentation as part of the overall experience of using a software product
• Excellent skills in communication, process building, and navigating organizational changes
• Great interpersonal skills and ability to collaborate with both managers and individual contributors, speaking to both technical and business interests
• Strong attention to details
• English mother tongue

Bonus Points:

• Track record of automating API reference documentation based on OpenAPI and SDK
• Experience documenting error codes, web hooks and similar API related capabilities
• Experience with Paligo CMS, Swaggerhub and Postman
• Experience in the Payments domain