Amazon Software Development Manager Amazon Customer Service 

Canada, Ontario, Old Toronto 

283750546

Key job responsibilities
• Manage a high-performing development team
• Manage overall software development life-cycle
• Create, prioritize, communicate, manage, and execute roadmaps, project plans, and commitments
• Report on status of development, quality, operations, and system performance to management
• Work closely with Sr. Engineers and Team Leaders to architect and develop the best technical design and approach
• Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
• Hire, coach, and mentor individuals; build a strong cross-functional organization
• Interface with a diverse customer base to understand requirements, priorities, and processes
• Propose and implement new projects or recommend system improvements.
• Own operational metrics and support
• Have the obsession to drive a better customer experience through everything that we do here at Amazon
• Bring innovative ideas to the table every day, in order to find better ways of accomplishing our customer objectives
• Set clear, measurable quality goals for an organization in a data-driven wayA day in the life

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers