Work closely with customers and channel partners and lead pre-sales activities - site surveys, solution design and customer proposal.
Perform system deployments on the customer's site.
Ensure a smooth installation process, system set-up and training to customer teams.
Post sales support - tier 1/2 support and training to customers and channel partners.
Provide day-to-day guidance, training and support to customer and channel partner teams.
Hands-on technical support and in-depth acquaintance with the product platform.
Collect customer and channel partner feedback and communicate regularly with sales and product teams.
Define and implement methods, procedures, tools, and policies to meet the customer operations team’s KPIs and service SLAs and ensure high-quality service is delivered to customers.
Requirements
Qualifications:
2+ years of hands-on experience in technical customer support for complex systems.
Self-starter, tech-savvy professional with excellent communication & presentation skills.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
Willing to travel extensively. (50% of the time)
Prior experience with drones / robotics - advantage.
Prior experience in physical security and building systems - advantage.