As a (Senior) User Assistance Developer (f/m/d), you will:
Create user assistance (UA) deliverables that enable users to use SAP software. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia (graphics and videos), scripts, context-sensitive help, API references.
Test the software you describe.
Contribute to the usability of the software by reviewing UI screens and texts.
Structure the content and select distribution channels according to the information needs of your target groups.
Collaborate with customers and internal stakeholders (developers, PO, PM) to constantly improve the quality of the documentation.
Prepare content for delivery, including the provision of metadata, following the standard processes and SAP guidelines.
Actively participate in cross-department/cross-company communities and projects to improve UA tools, processes, concepts, or content.
What you bring
Fluency in English and German
Practical experience in creating product documentation (preferably XML authoring or DITA)
Excellent communication skills, a passion for people and for passing on your knowledge to others
Ability to take initiative and work independently
Willingness to quickly acquire knowledge in new areas and adapt to change
Committed to high-quality work
Degree in languages, technical writing, or a related profession
Background in software development is considered an advantage