IBM CEng Support/Development Engineer 

Ireland, Dublin 

283140470

CEng job role is the highest tier of technical support within an organization, requiring expert-level knowledge to tackle complex issues related to system architecture, network configurations, or advanced software/hardware troubleshooting, often involving root cause analysis and deep understanding of the product and design, code, test, and provide industry-leading solutionsYour Role and Responsibilities

Primary role as a CEng support-Dev Specialists:

• Perform problem determination, analysis and solve customer problems in the Agile Service Manager, AIOps & Netcool environment.
• Debug reported problems, design, develop, unit test code fixes and deliver fixes to customer. Use programming languages in which the product has been written; have an in depth understanding of the environment to test the code fixes; understand and articulate the impact on other components/products in the product suite.
• Provide client insight and feedback regarding the client environment to the development organization responsible for new product development.
Required Professional and Technical Expertise

• Bachelor’s degree in computer science or equivalent with at least 3 years hands-on experience as a development/support engineer or software engineer
• Strong analytical and troubleshooting skills on Linux, Web Services, Cloud (Kubernetes) env.
• Working knowledge of Java, XML, Java Script, Python, DB technology such as db2 Postgres and Casandra
• Good understanding of Cloud technologies, ElasticSearch, Cassandra, DB2, Oracle, SQL Server,OpenShift / Kubernetes, Ideally OCP and Operators
• Familiarity with AI, Machine learning, server architecture and networking skills
• Troubleshooting knowledge of microservice in OpenShift env.
• Some level of experience in GitHub & Jenkins
Preferred Technical and Professional Expertise
This job might be for you if:

• You like an exciting environment with multiple challenges and tasks on a daily basis.
• You are excited to learn about new technologies and products, as well as develop deep skills.
• Juggling priorities and coordinating workload with your peers comes easy to you and you are patient, level-headed and cool under pressure.
• You are motivated and driven and you enjoy solving problems.
• You think on your feet and volunteer for new challenges without waiting to be asked.
• You value the work in the team and you like helping people.
• You communicate clearly, have fun connecting with our customers via video conference calls, and you excel when you capture complex aspects in simple words that anyone can understand.
• You are quick learner with strong sense of ownership and high accountability.
• You have strong written and verbal communication skills, along with excellent organizational skills.

You will also be involved in the following:

• You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
• Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes.
• Collaborate with other support and development teams as needed.
• Participate in department objectives such as building the knowledge base (writing technical tips and social media contributions), improving serviceability, mentoring team members, working on fixpack release, participating in code/design review, delivering enhancement and contributing to high customer satisfaction.