Microsoft MECM Technical Support Engineer 

Portugal, Lisbon 

28210702

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND experience in technical support, technical consulting or information technology
• OR extensive technical support, technical consulting , or information technology experience
• Experience in WSUS, SMS, SCCM 2007 / 2012 and Microsoft Intune
• Operating Systems Concepts - Active Directory, Security, OS Internals
• Networking concepts - DNS, protocols, Devices
• IIS Concepts - Configuration, ISAPI, Architecture, SSL and Kerberos
• Exception Handling
• Memory Management concepts
• Tools - Netmon, Perfmon, SQL Profiler
• Basic debugging skills
• Basic SQL Server Administration concepts

Desirable experience in one or more of these areas

• Critical Exposure areas & Technical Specifications
• Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server
• Exposure on SQL and IIS

Language Qualification

French OR Spanish Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.