Uber Operations & Strategy Associate 

United States, West Virginia 

282061260

About the Role

We're looking for a savvy, influential, and highly experienced leader who is a true claims process expert, someone who lives and breathes claims, is on the cutting edge of what's happening in the market, and thrives on taking on the challenge of being the "tip of the arrow" driving innovation. This person is not just detail-oriented but also moves with pace, is highly independent, and capable of driving significant change across large organizations to reduce the cost of insurance. You will be at the forefront, leveraging technologies like GenAI to optimize claims outcomes and processes.

What You’ll Do

• Claims Process and Strategy: Design, document, and implement enhanced commercial auto claims processes (including BI/UM/UIM) to optimize outcomes and reduce costs, and influence the overall direction of Uber's claims strategy.
• Project and Initiative Leadership: Leverage and provide directionon projects and initiatives
• Technology-Driven Innovation: Drive the exploration and implementation of cutting-edge technologies (including GenAI) to optimize claims outcomes and processes.
• Data and Performance Management: Utilize and inform the development of claims-related data, reporting, and analytics to understand key metrics and KPIs, and provide data-driven insights to guide strategic decisions and recommendations.
• Carrier Collaboration and Expertise: Collaborate with and provide expert consultation to external insurance partners on best practices for TNC commercial auto claims handling and utilize proven experience in managing litigation related to commercial liability claims to guide approach with complex issues, mitigate risks, and develop strategies to drive impact across the claims portfolio.
• Trend Analysis and Change Leadership: Identify, analyze, and communicate macro-level trends impacting the claims experience in the TNC space, and lead and implement significant change initiatives across large organizations, demonstrating the ability to navigate complexity, build consensus, and achieve buy-in from diverse stakeholders.

Basic Qualifications

• Proven Track Record: 8+ years of experience in the insurance industry (carrier, broker, MGU, TPA, or similar organization) with a focus on commercial auto claims, process design, strategy, or operations.

Preferred Qualifications

• Claims Leadership and Technical Acumen: A recognized expert in automobile injury claims operations, industry best practices, and emerging trends, with proven leadership experience and a demonstrated passion for and understanding of technology (including GenAI) within the claims environment.
• Analytical and Communication Skills: Strong familiarity with designing, developing, and utilizing claims-related data, reporting, and analytics; demonstrated ability to understand and interpret key metrics and KPIs; exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels, build strong internal and external relationships, and deliver compelling presentations to diverse audiences, including executive leadership.
• Proactive Execution and Persuasive Influence: Highly independent, proactive, and detail-oriented, with a strong ability to manage priorities and execute efficiently in a fast-paced environment, coupled with proven expertise in developing and executing persuasive techniques to influence the performance of insurance carrier partners.
• Strategic Vision and TNC Expertise: Proven ability to shape strategy, think both big and granularly, operate with a high degree of autonomy, and drive major organizational change initiatives, with deep expertise in the intricacies of TNC commercial auto claims, including BI, UM/UIM, and complex litigation management.
• Executive Presentation Skills: Experience presenting complex information to executive-level audiences.

For Chicago, IL-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$144,000 per year - USD$160,000 per year.