Amazon Amazon Robotics - Technical Support Engineer Co-op- Spring 

United States, Massachusetts 

281795236

Key job responsibilities
- Support and foster a culture of inclusion
- Manage technical projects with high attention to detail.
- Maintain and/or create policies, procedures and processes when needed.
- Proactively identify opportunities for long term and repeatable solutions.
- Participate in hiring, training, and development of others.
- Managing network systems (such as DNS, DHCP, SSL, OSI Model, and TCP/IP).
- Windows, Mac or Linux Operating systems support and proactive maintenance- Frequently document known solutions in the form of knowledge base articles
A day in the life

- Currently enrolled in College/University and must have at least one semester/term/quarter of school left to complete after the end of the co-op
- Must be eligible and available for a full-time (40h / week) 6-month co-op between January-June 2025
- 2+ years of software development, or 2+ years of technical support experience
- 2+ years of managing technically complex large and small scale projects
- 1+ years managing and supporting Windows, Linux and macOS operating environments
- Own and drive Root Case Analysis (RCA) on complex system issues
- Proven experience as lead technician supporting major or critical applications and systems