Salesforce SMB / Commercial Account Executive Employee Service 

United States, California, Irvine 

281435334

Job Category

Job Details

HR ServiceIT Service

As an Account Executive, you’ll formulate and execute a scalable sales strategy within a designated vertical—driving growth by penetrating our existing Salesforce customer base and attracting new customers. You’ll help organizations improve employee experience, HR efficiency, and IT service delivery with seamless self-service portals, HR service management, and IT service management solutions.

You’ll be responsible for:

• Prospecting, pipeline generation, and revenue attainment.

• Navigatingmedium to long sales cyclesfor strategic, high-value deals.

• Ensuring customer satisfaction for early adopters and expansion customers

Your Responsibilities:

• Develop strong internal and customer relationships to create win-win sales opportunities.

• Clearly communicate the value of Salesforce’sHR ServiceandIT Service/ITSMcapabilities to potential customers.

• Drive revenue growth by closing new business and expanding existing accounts within your vertical.

• Develop and execute sales campaigns targetingemployee service transformationacross HR and IT.

• Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic deals.

• Engage with stakeholders across HR, IT, and operations to understand business challenges and develop tailored, outcome-based solutions.

• Maintain accurate sales forecasting and CRM updates.

• Collaborate with solution engineers, marketing, and customer success teams to provide a seamless end-to-end client experience

Your Qualifications:

• 6+ years of quota-carrying enterprise software or technology sales experience, ideally inSaaS,Employee Experience,HR Service Management,ITSM, orITOM.

• Proven experience insolution sellingandvalue-based sellingto multiple stakeholders.

• Strong knowledge ofITSM platforms, IT operations, and theITIL framework.

• Familiarity withHR tech,employee experience platforms, andHCM systems(e.g., Workday) is a plus.

• Bachelor’s degree strongly preferred.

Key Attributes We’re Looking For:

• Strong consultative selling skills with a track record of exceeding sales goals.

• Proven ability to navigate complex, multi-stakeholder sales processes.

• Competitive spirit, resourcefulness, and ability to solve complex problems.

• Business acumen to articulate ROI across HR, IT, and operational use cases.

• Skilled in objection handling, negotiation, and closing high-value deals.

• Ability to collaborate cross-functionally and act as a trusted advisor.

• Knowledge of ITSM tools (e.g., ServiceNow, Atlassian), HCM systems, and employee service solutions

, and are on Fortune’slist.We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations.

• Health, life insurance, retirement saving plan

• Monthly wellness allowance

• Flexible time off & leave policies

• Parental benefits

• Perks and discounts

• More details about our company benefits can be found at the following link:

Unleash Your Potential

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Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $85,300 to $177,450. For California-based roles, the base salary hiring range for this position is $85,300 to $177,450. For Illinois based roles, the base salary hiring range for this position is $85,300 to $177,450.