Uber Customer Support Specialist Night Shift 

United States, West Virginia 

280469571

About The Role

The role requires someone who can own and take ownership of a complete incident and not just a contact. The team does not deal with issues such as cancellation and route, but more in terms of a rider being harassed or a partner being assaulted.

Your Impact in Role

• You will need to provide thorough phone/email support to our customers and driver partners to build trust and encourage customer dedication
• Accurately document case details, analyze information, and provide recommendations to important team members from time to time.
• Identifies and advises on medium and long-term reputation risk, trigger-points, and scenarios
• Provide insights to members of the Leadership Team to help drive continuous improvement.
• Work on critical safety incidents reported by riders and driver partners.
• Document all incidents on JIRA (The safety incident reporting feature)
• Collaborate with partners and work towards any solution ideal for the incident.

The Experience You’ll Bring

• Native Mandarin speaker with exceptional English written and verbal communication skills
• Resistance to stress and pressure of working with high severity cases
• Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
• Open to all modes of support (email, phone support)

• Strong eye for detail which includes identifying customer problems swiftly and accurately while solving queries as this can impact company relations

• Stable internet connection at home

• Working space at home to make sensitive and confidential calls
• You will need to be legally authorized to work in Taiwan without visa sponsorship

Schedule

• Rotational shifts between 3 pm to 12am & 12am to 9am (Option to work fully remote)

Working days: 5 days a week (including weekends and/or public holidays) with 2 days rotational week off

* Required to report to the office once a quarter for team day.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .