Citi Group Citigold Associate 

China, Hong Kong 

279762150

Citi Global Wealth (CGW)

We’re currently looking for a high caliber professional to join our team asCitigold Associate(Internal Job Title: Consumer Sales Support Analyst - C09) based in Hong Kong.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

• Assist multiple production support functions to aid partners in fulfilling sales requirements

• Resolve basic to moderately complex sales issues based on practice and precedence

• Monitor controls based on regulatory and reporting requirements

• Delivery and administration of access media and sales tools and assist in the overflow of digital self-service media

• Aid in the customer service process to ensure the quality of customer service

• Manage the safekeeping and control of files during operation hours

• Recommend new options to enhance productivity in accordance with established guidelines

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• High School diploma or equivalent

• 2-4 years of relevant experience

• Mandatory certifications as required, i.e. IIQE 1 & 3

• Experience in operational processes and branch service preferred

• Proficient computer skills with a focus on Microsoft Office applications

• Working knowledge of related industry practices and standards

• Consistently demonstrates clear and concise written and verbal communication

Time Type:

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