IBM Senior Manager- Payroll 

India, Karnataka, Bengaluru 

279607969

• Lead the Payroll Vertical, Client & Stakeholder Management at a Service Delivery Level
• Lead, Mentor, Guide & Manage a Team of Payroll Professionals
• Support Service Delivery by Validating & Signing Off on Payroll Processing Activities
• Responsible for running Payroll Transformation Initiatives thus leading to better Service Delivery by way of bringing in Effectiveness and Efficiencies within the process & Cost Savings for the Organization & the Client
• Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
• Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements
• Monitor & Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
• Document monthly scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
• Create Root Cause Analysis (RCA) / Corrective Action & Preventive Action (CAPA) Plans for any service delivery upset or misses
• Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database
• Identify, investigate, analyse, and resolve Issues identified within process
• Run simple to complex queries and generate different reports as needed

Required Technical and Professional Expertise

• Graduate / Post-Graduate (MBA HR will be preferred)
• Excellent communication skills in English both oral & written
• 12 – 15 years of overall experience with minimum of 8 – 10 years in E2E payroll processing in any International IT / ITES Company (with Direct Reporting Team Management Experience of at least 4 years)
• Should have at least 5 -7 years of experience catering to US & CA Payroll Processing & should be the Current Role
• Extensive & hands on knowledge on SF Employee Central Payroll & Kronos
• Excellent Stakeholder skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details
• Ability to work well within the team
• Ambitious individual who can work under their own direction towards agreed targets/goals
• Should have a valid passport

Preferred Technical and Professional Expertise

• Should have excellent communication skills (oral & written) in English
• Should have strong hands-on knowledge on SF Employee Central Payroll
• Should have extensive knowledge of Payroll Processing for US & CA Regions
• Should be from Payroll Processing (E2E) background