NICE Associate APS Engineer 

India, Maharashtra, Pune 

279382670

( Job Responsibilities)

• The Engineer will be responsible for troubleshooting and resolution of all incidents
• The Engineer will be responsible for Incident management, problem management, and change management.

(Requirement-Must have)

• Require 1-2 years’ experience in Technical Support in Telephony and VOIP
• Should have knowledge in CTI or Voice recording products
• Good understanding of VOICE protocols like SIP, H.323
• Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.
• Should have worked in PBX/ACD
• Good knowledge of Windows operating system
• Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure.
• Should have good troubleshooting and problem solving skills
• Should be willing to work in 24/7 Rotational shifts and weekends as well

( Good to have skills)

• Nice experience – advantage
• NICE Engage Certification preferred.
• CCNA and MCSE certifications preferred.
• AWS, Azure, HP, Dell, VMWare, and Citrix certifications are a plus.

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