Rsa RSA -Senior Engineer Technical Support 

Egypt, Cairo, New Cairo City 

279133328

Key Responsibilities:

• Apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; use operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
• Apply systems analysis techniques and procedures to determine hardware or software systems functionality.
• Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment.
• Able to handle highly escalated cases with a great sense of professionalism.
• Mentors and/or coaches less experienced team members.
• Has a Key role in preparing the training plans for the local and global teams.

Technical Requirements:

• 6+ years of overall experience with strong experience in a previous technical support role.
• Hands-on experience of Linux system administration with strong command line knowledge.
• Proficient knowledge of network security including firewalls, Proxies, Load balancers, and SSL/TLS communications.
• Good knowledge of fundamentals networking concepts including routing, switching, and a firm grasp on the operation of common TCP/IP application layer protocols.
• Strong knowledge of SQL and Relational Databases, preferably Oracle database.
• Good knowledge of JavaEE application servers (Wildfly/JBoss / WebSphere / WebLogic).
• Experience with packet capture and analysis tools (Wireshark, tcpdump).
• Experience with web technologies, APIs and their analysis tools (Fiddler, Postman).
• Technical proficiency across Windows platforms, including Microsoft Windows Server and Microsoft Active Directory.
• Any of the below Certifications (is a plus):

➢ Linux Administration Certifications (RHCSA, RHCE...etc).
➢ Security Certificates (CEH, Security +, …etc.)
➢ Microsoft Certification (MCSA, MCSE)
➢ Networking Certifications (CCNA, CCNP,…etc.)