Amazon ESM M-GTSS-ANZ Global TAM Shared Services 

Australia, New South Wales, Sydney 

279101391

As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your Enterprise On-Ramp (EOP) customers, and as well as support designated ES TAMs through a shared TAM delivery model. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s EOP customers workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud- Work with AWS executive leadership to influence GTSS product roadmap
- Building new standardized mechanisms, processes, and tools that scale.
- Expanding support capabilities for the organization, focusing on efficiency and automation.
- Partnering with stakeholders across geographies to consolidate similar shared models and support processes.- Hiring and Developing the right talentThis role requires an estimated 25% travel
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Sydney, NSW, AUS

- 3+ years managing technical teams
- 5+ years of experience in external customer engagement, with a focus on support to senior executives (Vice President and C-level)
- Track record of effectively managing technical teams