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Apple US Education Customer Success Manager United States, Texas, Austin 27861614
Yesterday
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Description
In this role, you will:
Minimum Qualifications
- Typically requires a minimum of 8 years of related customer support experience.
- 2+ years of people leadership experience required.
- Proficiency in fostering inclusive team environments through effective performance management, coaching, guidance, and support.
- Ability to set strategic direction, influence, and collaborate cross-functionally.
- Strong business acumen with the ability to forecast, manage pipeline, demonstrate CRM knowledge, and leverage internal systems and tools to drive fiscal unit and revenue objectives.
Preferred Qualifications
- Experience in the K-12 and Higher Education vertical preferred, including go-to-market strategy, customer profiles, market trends and challenges, key use cases, associated solutions, and competitive landscape.
- Background in technology sales, solution-based selling, or similar role leading teams to drive business growth is a plus.
- Passion for delivering a world-class customer experience.
- Excellent communication and presentation skills.
- Proven track record of successfully leading projects from concept to implementation.
- Ability to evaluate complex issues with multitude of factors and propose optimal solution(s).
- Influence leadership through poised presentations of concepts and recommendations.
- Thrives in an ambiguous environment and can think clearly in a fast-moving situation.
- Bachelor’s degree or equivalent experience preferred.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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