Citi Group Lead Wintel Application Environment Support - AVP C12 

India, Tamil Nadu, Chennai 

278591295

Responsibilities:

• Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations
• Start of day checks, continuous monitoring, and regional handover
• Develop and maintain technical support documentation
• Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Engages in post implementation analysis to ensure issues are resolved permanently
• Ensures essential procedures are followed and helps to define operating standards and processes
• Act as a liaison between users, interfacing internal technology groups and vendors
• Acts as advisor or coach to new or lower level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Qualifications:

• Qualifications:

• 8+ years of managing a Test Environment in a support role including health check, UAT support
• Expertise in .NET technologies, SQL Server and ITRS
• Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation.
• Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents
• Ability to analyze/solve technical issues
• Ability to diagnose & address application issues.
• Support Client Testing
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of Problem Management Tools
• Ability to plan and organize workload
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Able to work as part of a virtual team in a culturally diverse background

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type: