Honeywell Sr Technical Support Specialist 

United States 

278067591

In this role, you will impact by ensuring the successful completion ofprojects, enhancing support efficiency, and contributing to the continuousimprovement of processes. By providing technical support and guidance, you willhelp Honeywell maintain its position as a global technology leader, deliveringhigh-quality solutions that improve the quality of life for people around theworld.

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
KEY RESPONSIBILITIES • Provide technical support and guidance to engineering teams
• Lead and manage a team of support specialists
• Collaborate with cross-functional teams to address technical challengesand resolve issues
• Develop and implement processes and procedures to improve supportefficiency and effectiveness
• Identify training and development needs for support specialists andfacilitate skill enhancement

The annual base salary range for this position is $46,800 - $58,500. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including, but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

YOU MUST HAVE • 6+ years of experience in engineering or technical support
• Proven track record of providing technical support and guidance toengineering teams
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills WE VALUE • Bachelor's degree in Engineering or related field
• Strong leadership and team management skills
• Ability to prioritize and manage multiple projects and tasks
• Customer-focused mindset and ability to build strong relationships
• Continuous improvement mindset and ability to drive process enhancements
Additional Information

• JOB ID: HRD240217
• Category: Customer Experience
• Location: 1212 Pittsford-Victor Road,Pittsford,New York,14534,United States
• Nonexempt