Snowflake SENIOR OPERATIONS MANAGER - SHARED SERVICES 

India, Maharashtra, Pune 

277619250

IN THIS ROLE YOU WILL GET TO:

• Manage and grow a team of shared services specialists responsible for executing Snowflake’s standard operating procedures

• Provide first line support for Sales & Partner operations workflows (i.e. account/opportunity management and changes, demo account creation, user managed).

• Implement and maintain standard data quality practices, including regular audits, data cleansing, and data validation processes to ensure data accuracy and completeness

• Identify opportunities and provide recommendations to improve and automate our systems and processes across core technologies (SFDC, Workday, D&B, etc.)

• Work with cross-functional teams to prioritize new requests of the shared services organization based on their impact to the business and ability to standardize

• Create and maintain key documentation such as SOPs, process flows, data stewards/owners

• Enable flex capacity to support operations initiatives on an ad hoc basis

ON DAY ONE WE WILL EXPECT YOU TO HAVE:Minimum 10 years total professional experience with 5+ years working with sales operations, master data management, sales systems, process, and tools

• Expertise in Salesforce CRM and connected applications (D&B, Workday, SPN)

• Hands on experience managing case queues, SLA’s, and service organizations

• Experience with master data management, data quality or data governance

• Experience managing a team supporting a global sales organization

• Excellent communication skills and ability to communicate with Sales and Sales leadership

• Ability to gather and use data to inform decision making

• Must possess business acumen, analytical, troubleshooting, problem-solving skills

• Exceptional interpersonal skills with demonstrated ability to work effectively in team-based environment with multiple functional groups

• Understanding of core business processes in a B2B technology environment; sales, sales operations, marketing, customer support, professional services

• Undergraduate degree required, MBA a plus