Amazon Technical Account Manager - Cross Region TAM Support ES-India 

India, Karnataka, Bengaluru 

276116262

Key job responsibilities
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking Cloud technologies.
• Interact with leading technologists around the world.
• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
• Write tutorials, how-to videos, and other technical articles for the customer community.
• Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Assist in Design/Architecture of AWS and Hybrid cloud solutions.
• Help Enterprises define IT and business processes that work well with cloud deployments.
• Be available outside of business hours to help coordinate the handling of urgent issues as needed.

- • Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
- • 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
- • External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- • Ability to manage multiple tasks and projects in a fast-moving environment.
- • Be mobile and travel to client locations as needed.

- • Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.
- • Experience in a 24x7 operational services or support environment.
- • Experience with AWS Cloud services and/or other Cloud offerings.