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Google Performance Lead Consumer Experience Solutions YouTube United States, New York, New York 275741072
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Info This role may also be located in our Playa Vista, CA campus.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Los Angeles, CA, USA; San Bruno, CA, USA.This role may also be located in our Playa Vista, CA campus.Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.
- Bachelor's degree in a quantitative discipline (e.g., Statistics, Computer Science, Physics, Operations, Engineering), or equivalent practical experience.
- 5 years of experience in a technical project management or a customer-facing role.
- 2 years of experience in managing data sets and conducting data analysis using SQL and Python.
- Experience with contact center forecasting, workforce management, voice analytics, and performance management.
Preferred qualifications:
- Experience creating executive communications (e.g., memos, slide decks, etc.) and presenting to non-technical/analytics audiences.
- Experience in Business-to-Consumer (B2C) and direct-to-consumer businesses or understanding of consumer behavior and user experiences.
- Experience in delivering business recommendations in a fluid environment , either in a B2C company or at a consulting firm, ideally in the media/internet/ecommerce industries.
- Ability to work independently and as part of a team.
- Excellent modeling, spreadsheet software and presentation software skills.
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