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IBM Customer Success Manager Architect 
Indonesia, Jakarta Special Capital Region 
275681073

24.06.2024

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Your Role and ResponsibilitiesWith deep roots in a hands-on technological background, and through different communication techniques, you’ll be able to showcase IBM solutions. Using excellent communication, you’ll articulate their compatibilities with a client’s stack via use-case identification, solution architecture design, and MVP builds.

With technical expertise and a consultative style, you’ll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you’ll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBM’s products.
We’re committed to success. In this role, your achievements will drive your career, team, and clients to thrive. A typical day may involve:

  • Client-Centric Expertise: Understanding client challenges and becoming their trusted expert for Hybrid Cloud and AI.
  • Use-Case Exploration Workshops: Leading workshops to explore use cases and create value models.
  • Effective Technical Persuasion: Persuading clients through technical conversations.
  • Post-Deployment Success Planning: Developing post-deployment success plans to increase product adoption.


Required Technical and Professional Expertise

  • Complex Tech Sales Success: Proven expertise in closing complex tech sales.
  • Tech Expertise: Hands-on experience in Cloud, Data & AI, Automation, Integration, or Security.
  • Agile Delivery Proficiency: Agile delivery skills for speed and flexibility.
  • Communication & Relationship Excellence: Effective communication and relationship building at all levels.
  • Self-Motivated Problem Solver: Self-motivated with a problem-solving mindset.


Preferred Technical and Professional Expertise

  • Consulting Experience : Management or Technology / Program Management experience
  • Versatile Technology Exposure: Experience with a wide spectrum of technology solutions, including Cloud, Data & AI, etc. (training in IBM’s products provided).
  • Software and Cloud Sales Expertise: Proven experience in software, SaaS, IaaS, PaaS, and Cloud sales.

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