HP Manager North America Pursuit COE 

Mexico, Jalisco, Tlaquepaque 

275548842

Manager, North America Pursuit COE

Job specifics/responsibilities:

• Manages a team of individual contributors and/or supervisors, overseeing day-to-day activities with fairness and consistency, ensuring compliance with the organization’s policies and procedures.
• Sets performance objectives, assembles project teams, allocates resources, and ensures the successful execution of various services segment management programs and processes.
• Assumes responsibility for ensuring the overall business success of a set of services, solutions, or a specific portion of the portfolio, product family, or functional segment.
• Develops strategies and business plans aligned with organizational objectives, focusing on driving profitable growth and enhancing the overall customer experience.
• Manages and closely monitors the performance of product and service business metrics, including ACV/TCV, profit margins, turnaround time, and others.
• Collaborates with cross-functional teams to identify and implement process improvements within the services route to market, delivery, business operations, and individual/team productivity, enhancing overall efficiency.
• Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.
• Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.
• Acts as subject matter expert, identifies opportunities for process improvement and policy development, and recommends changes aligned with business tactics and strategy.
• Performs talent management responsibilities including recruitment, performance management, coaching, and career development.

Key deliverables/accountabilities:

• Delivery of projects and commitments on time, on budget, while meeting specific project objectives and deliverables.
• Achieving team quotas for total contract value (TCV), margin targets, and turnaround time (TAT).
• Attaining customer satisfaction.
• Realizing annual personal and project goals as part of the FPR process.
• Documenting the work according to the compliant organizational standards.

Education (degree) and professional experience required:

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in sales, business development, or a related field.

Other requirements:

• English language fluency, other languages- an asset
• Expertise in Services & Solution business and services market knowledge
• Demonstrable abilities managing execution and governance with international cultures
• Experience and proven success in either Outsourcing Sales or Pursuit
• Strong professional image, good understanding of HP’s business
• Solid financial skills & general business acumen

Personal skills and qualities:

• Demonstrated leadership qualities and experience
• Strong communication and influencing skills
• Concentrated focus on execution and achieving results
• Process & quality attention
• Experience working in complex, pressured environments
• Highly adaptive to change and not easily distracted by organizational and structural changes
• Strong attention to detail
• Ability to prioritize workload with discretion and minimal direct supervision

Technical skills (procedures and documents the employee must be acquainted with):

• Proficiency in MS Office
• Reporting tools/data management
• ITIL operations
• Project management skills/capabilities

Full time

No shift premium (Mexico)

Not Specified

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