Amazon DevOps Engineer Fulfillment Optimization 

United States, Texas, Austin 

275291816

Key job responsibilities
Manages performance and behavior of Sr Associates and Specialists through effective 1:1 meetings, coaching, and mentorship.
- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
- Regularly reviews and analyses key metrics across the site to identify root causes and formulate solutions.- Oversee effective implementation of short term staffing plan and scheduling adherence.
- Responsible for site management in lean staffing periods (e.g. weekend coverage) and resource to overtime requirements.
- Coach and develop associates, and specialists on career paths for internal promotions and job enrichment opportunities.- Conduct Seller interaction audits to keep in touch with Selling Partners and Associate Experience.Experience developing and implementing new strategies and procedures
- Experience using data and metrics to drive improvements
- 2+ year leadership experience in Amazon
- Demonstrated advanced working knowledge of MS Office
- Schedule flexibility
- Proven exceptional operational, managerial, analytical and interpersonal skills
- Proven experience communicating and influencing across job levels with both internal and external
- Demonstrated exceptional operational, managerial, analytical and interpersonal skills.

- 2+ years of managing individual contributors in a customer service environment experience
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience using data and metrics to drive improvements
- Experience developing and implementing new strategies and procedures

- Knowledge of SQL and VBA
- Experience implementing change management successfully transitioning programs into large-scale operations
- Experience in Workforce management and capacity planning.