Introductory Market Language
Job Responsibilities
- Ensure sound understanding of the Standard Operating Procedure
- Analyze cases and apply resolutions methods as per SOP guidelines
- Manage case inventory & ageing as per pending guidelines
- Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader
- Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time
- Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency
- Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement
- Complete the assigned trainings in time
Required qualifications, capabilities and skills
Graduate in Commerce or Graduate in any stream with 0+ Years of experience
Basic understanding of Accounting Knowledge
Oral & written communication skills
Adaptability to change
Attention to detail
Ability to work as a team