Lead and coordinate the daily activities of the support team.
Set team priorities to ensure timely and high-quality task completion.
Manage team performance, provide mentoring and coaching, and foster professional development. Create an environment where individuals and teams can perform at their highest level.
Ensure the team operates efficiently and meets key performance metrics.
Contribute to budget management within the scope of a higher-level manager's oversight.
Complexity
Make informed day-to-day decisions based on expertise and business requirements.
Collaborate with higher management and cross-functional teams to drive objectives.
Analyze complex situations and data to develop effective solutions.
Exercise sound judgment within established guidelines and policies.
Lead change and inspiring innovation to advance our strategic priorities.
Experience
Strong technical and business skills with in-depth knowledge in one or more specialized areas.
Proven experience managing and leading remote teams across multiple time zones, ensuring alignment, productivity, and strong team engagement.
Seeking a dynamic leader with proven experience in efficiently building and scaling new teams from the ground up.
Communication
Build and maintain effective partnerships with internal and external stakeholders.
Inspire collaboration and foster a culture of open communication.
Encourage the team to share ideas and contribute to problem-solving.
Clearly define team objectives and communicate expectations.
Required:
Bachelor's degree or College diploma in Computer Science, Business, Technology, or Mathematics .
Strong affinity for IT and technology.
Excellent communication and customer service skills.
High proficiency in English (spoken and written).
Professional, open, and adaptable communication style.
Strong team player with the ability to adapt quickly to new challenges.
Passion for engaging with customers and delivering excellent service.
Preferred:
7+ years of SAP experience (technical or functional).
Leadership experience:3+ years in leading software Support teams
Experience in technical support or a customer-facing role.