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Roles and Responsibilities
Ensures the team has the processes and tools they need to deliver on professional services project commitments, while tracking on-going execution and delivery of projects. Drive project execution process training, awareness, adherence, and governance. Integrate multiple service management toolsets and processes into a centralized service management toolset. In addition, design and oversee processes and standards for the centralized toolset.
Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members
Required Qualifications
This role requires advanced experience in the Services & Digital Business Process. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience) with at least 6 years of experience in Salesforce - CRM and Data Analytics
Desired Characteristics
Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established Project Management skills.
Experience utilizing Lean concepts and principles to streamline and standardize global work processes.
total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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