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Apple eCommerce CX Specialist - Mexico, Mexico City, Mexico City 274777865
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Minimum Qualifications
- 7+ years of relevant experience driving customer experience and sales growth, preferably with category management responsibility.
- Experience in digital commerce, category manager or marketplace sales preferred.
- Experience managing external partners, driving negotiation and implementation of programs and business projects from concept to execution, to reporting and optimization.
- Strong problem solving skills to identify critical issues and opportunities, evaluate options and provide effective recommendations for sales growth.
- Analytical ability to transform key performance indicators (KPIs) into actionable insights.
- Proven understanding of eCommerce purchase funnel and CX data (click-through rate, page views, conversion rates, abandoned cart, etc.).
- English fluency required
Preferred Qualifications
- Experience with content optimization via UI/UX.
- Retail media capabilities experience is a plus.
- Bachelor's Degree or equivalent work experience
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