SAP SAP Intern_Customer Engagement Advisory Intern_Melbourne 

Japan, Ota 

273529418

EXPECTATIONS AND TASKS

• The role is part of a team that provides proactive engagement support to colleagues in customer-facing roles, as well as delivering specific customer-facing services
• Collaborating with support engagement managers and product consultants to address customer requests and top issues
• Preparation for 360° customer assessments and active follow up of action items.
• Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CEA to take the appropriate next actions
• Prioritise requests for critical situations that require immediate action
• Schedule and support in engagement support sessions with assigned experts to better learn our customers’ business goals and to understand internal customer success practices
• Support follow up activities for Engagement Sessions, ensuring correct assignment of action items
• Building a network across the global SAP organisation
• Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
• Actively contribute to the collection and management of metrics required by the CEA leadership
• Other tasks and projects as directed.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Currently studying a Bachelor or equivalent, ideally majoring in Information Technology, Computer Science or Business
• Solid familiarity with Microsoft Office tools, including Excel and PowerPoint.
• Capability to work in a team and collaborate effectively
• Strong multi-tasking and organizational skills, with excellent attention to detail
• Flexible and adaptable to changing priorities/complexities
• Willingness to learn.
• Ability to take ownership and be adaptable.
• Analytical competencies and a capacity to communicate clearly – verbal and written
• Calm under pressure and respectful of others ideas and opinions
• Customer mindset
• Business Fluency in English required

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