Amazon Applied Scientist II Customer Service AI 

United States, Washington, Seattle 

271671644

Key job responsibilities
1. Research and development of LLM-based chatbots and conversational AI systems for customer service applications.
2. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation.4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots.
5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement.7. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field.A day in the life
Benefits Summary:1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

- Master's degree
- 2+ years of building machine learning models or developing algorithms for business application experience

- PhD
- 3+ years of building machine learning models or developing algorithms for business application experience