Citi Group Apps Support Intmd Analyst - C11 CHENNAI 

India, Tamil Nadu, Chennai 

271312082

Responsibilities:
• Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Responsible for Batch Management , End of version Software's and toolsets Upgrades , Automate Manual Tasks and Platform Build Project Management.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Ensure Daily Batches are stable and Meet SLA
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Act as a liaison between users, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs.
• Accountable for Environment stability , quality, performance, reliability, serviceability,
• Acts as SME to senior stakeholders and /or other team members.

Qualifications:
• 7-10 years’ experience in an Application Support role.
• Knowledge of Core Account Batches, Interfaces, DevOps.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Experience in application support and banking domain specifically in Flexcube, Kafka, EMS, Fuse, Talend administration
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder
• Experience with handling Linux Operating systems
• Proficient in SQL using Oracle and SQL server DB
• Web application support experience especially with WebSphere environment and Weblogic environment
• Middleware exposure including NDM, MQ, EMS, Kafka and SFTP
• Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
• Experience with scheduling jobs using Autosys tool
• Experience with Scrum methodologies and JIRA
• Good to have - Experience with cloud based technologies - Openshift, Couchbase, MongoDB

Education:
• Bachelor’s/University degree or equivalent experience

Time Type:

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