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The Role
This role is based in Warsaw and can be worked remotely. Since this role supports both US/Canada and local Poland teams,the required working hours are 12pm to 8pm local time
What you’ll need to be successful:
A minimum of 5 years of professional support or engineering experience, particularly in Big data technologies including and not limited to Spark, Trino, Druid, Iceberg, Hadoop framework, Kafka and Flink.
Prior experience supporting platforms built using open source technologies such as Apache Kafka, Spark, and Hadoop.
You have worked with big data warehouse storage systems (e.g. Iceberg)
You have at least 1 year of experience in providing technical support for Kafka clusters or other pub/sub systems like Google Cloud Pub/Sub, RabbitMQ, etc.
Ability to read and write SQL queries to pull required complex data to support any reported issues/product defects
Experience with cloud infrastructure and/or container orchestration platform is a plus
You have the desire and aptitude to learn how the pieces of the big data platform work together .
Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of big data and data movement.
You are a data-driven and evidence-based decision-maker
You are proficient in at least one programming language, ideally Python and/or Java, enabling you to contribute to codebases across related domains
Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement.
Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience.
Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation.
Strong collaboration skills and experience working with cross-functional teams.
Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base.
Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment
Knack for providing proactive feedback during early development stages of a product offering based on subject matter expertise and user sentiment.
Other attributes that will excite us:
Experience building GenAI solutions for Support is a big plus
Experience building and maintaining mature support infrastructure
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