Netflix Site Reliability Engineer Games Engineering 

United States, Oregon 

269622730

The Role

This role is based in Warsaw and can be worked remotely. Since this role supports both US/Canada and local Poland teams,the required working hours are 12pm to 8pm local time

What you’ll need to be successful:

• A minimum of 5 years of professional support or engineering experience, particularly in Big data technologies including and not limited to Spark, Trino, Druid, Iceberg, Hadoop framework, Kafka and Flink.

• Prior experience supporting platforms built using open source technologies such as Apache Kafka, Spark, and Hadoop.

• You have worked with big data warehouse storage systems (e.g. Iceberg)

• You have at least 1 year of experience in providing technical support for Kafka clusters or other pub/sub systems like Google Cloud Pub/Sub, RabbitMQ, etc.

• Ability to read and write SQL queries to pull required complex data to support any reported issues/product defects

• Experience with cloud infrastructure and/or container orchestration platform is a plus

• You have the desire and aptitude to learn how the pieces of the big data platform work together .

• Ability to adapt to new tools and technologies quickly, and a willingness to continuously learn and grow in the field of big data and data movement.

• You are a data-driven and evidence-based decision-maker

• You are proficient in at least one programming language, ideally Python and/or Java, enabling you to contribute to codebases across related domains

• Experience in developing tools and scripts to automate processes and improve efficiency, with a strong focus on continuous improvement.

• Demonstrated ability to provide superior customer support across a complex organization, with a focus on enhancing the customer experience.

• Excellent written and verbal communication skills, with an appreciation for the importance of comprehensive documentation.

• Strong collaboration skills and experience working with cross-functional teams.

• Passion for creating technical documentation and tutorials, with a deep understanding of what makes an effective knowledge base.

• Strong problem-solving skills and the ability to troubleshoot complex issues in a dynamic environment

• Knack for providing proactive feedback during early development stages of a product offering based on subject matter expertise and user sentiment.

Other attributes that will excite us:

• Experience building GenAI solutions for Support is a big plus

• Experience building and maintaining mature support infrastructure