Uber Associate Partner Manager Uber Direct 

United States, West Virginia 

268860419

About the Role

As an Associate Partner Manager, you’ll serve as a trusted partner to our merchant base, helping them scale and optimize their operations while growing their presence on Uber Direct. Collaborating closely with sales, operations, product, and technical teams, you’ll implement and refine critical business processes to elevate merchant performance. We’re looking for candidates who:

3 . Lead with Empathy: You understand the value of diversity and prioritize building meaningful connections with peers and partners.

What You'll Do

• Manage a portfolio of top merchant partners, driving growth, improving operational processes, and transforming them into advocates for Uber Direct.
• Act as a key point of contact for merchants, addressing inquiries, resolving operational challenges, and delivering timely, data-driven solutions.
• Collaborate with Business Development and Product teams to identify growth opportunities, and support expansions, rollouts, and new initiatives.
• Define and track account KPIs (weekly, monthly, quarterly) and present them in Merchant Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Lead strategic discussions with Uber Direct leadership to develop and operationalize key business processes that enhance merchant outcomes.
• Travel up to 20% per quarter for recurring business reviews and partner engagements.

Basic Qualifications

• 3+ years of experience in customer success or strategic account/partner management, with a focus on both B2C and B2B businesses.
• 2+ years in operations, strategy, or management consulting, with proven success driving growth through operational excellence.
• Experience collaborating with tech partners to onboard clients and scale their operations effectively.
• Strong analytical skills with a detail-oriented mindset, paired with excellent communication and interpersonal abilities.
• Demonstrated success in fostering both B2C and B2B relationships, with an emphasis on scalable growth strategies.
• Undergraduate degree (BA/BS).

Preferred Qualifications

• Proven ability to navigate complex operational challenges and implement scalable solutions.
• Expertise in aligning merchant operations with strategic growth objectives.
• A passion for leveraging technology to drive process improvement and partner success.

For Chicago, IL-based roles: The base salary range for this role is USD$79,000 per year - USD$88,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.