Citi Group Applications Support Sr Analyst - AVP- Hybrid 

United States, Texas, Irving 

268334013

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.

Role and Position Overview

You will be working closely with colleagues in APAC and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners

• Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
• Maintain Production environments with highest levels observability, resiliency, and recoverability.
• Partner with other regional teams for providing a stable Production Management coverage to Business.
• Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
• Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Implement and drive automations focused on productivity improvements and toil reduction
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.

Functional Knowledge and Technical Experience

• 5-7 years’ experience in an Apps Support role is essential
• Experience supporting LoanIQ or Oracle Product Processors is preferrable
• Good Unix/Linux and Shell scripting skills
• Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
• Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana (GEM).
• Consistently demonstrates clear and concise written and verbal communication skills
• Effectively share information with other support team members and with other technology teams
• Good knowledge of SQL (Oracle dialect is preferable)
• Experience with REST, JMS, SOAP, Spring Boot, Swagger, Tomcat and JSON and XML processing
• Experience in Apache Spark, Hive, Starburst
• Experience with Middleware solutions such as Kafka
• Experience with Java or other programming languages and a willingness to learn new technologies

* Bachelor’s/University Degree or equivalent experience will be considered..

Anticipated Posting Close Date:

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