Citi Group Operational Risk Sr Officer I-Hybrid 

United States, Missouri, Saint Louis 

268266169

Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing operational losses from failed internal processes, inadequate controls, and emerging risks.
• Independently asses operational risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight of operational risks may include (not limited to) Business Disruption and Safety Risk, Cyber Risk, Data Risk, Fraud & Theft, Third Party Risk, and Technology Risk.
• Serves as a subject matter expert for all performance issues that surface related to USPB's operational risk.
• Issues Management (KPI/KRI/Corrective Action Plans), as applicable.
• Analyzes a multitude of scorecards/performance management tools in an attempt to identify operational risk trends and mitigate exposure (risk/financial/regulatory).
• Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
• Appropriately assess operational risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years relevant experience
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships. In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations. Ability to effectively communicate complex topics to a broad audience.
• Detailed oriented with analytical skills, as the role requires a large amount of data manipulation and presentation. Expert in Microsoft Office Tools.
• Third Party Oversight/Vendor Oversight experience preferred

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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