Citi Group Futures Derivatives Clearing Client Service Manager - City 

United States, New Jersey, Jersey City 

267285571

Responsibilities:

• Manage a complex critical large professional disciplinary area within securities or derivative settlement, short- to medium-term planning of actions and resources, and exercise control over resources, budget, policy formulation and planning
• Serve as an analytical and/or procedural expert in the settlement cycle while supporting a wide range of internal and external clients
• Manage complex and variable settlement related issues, liaise with multiple teams and departments on varying matters, define problems, develop innovative solutions, streamline processes and lead change-the-bank settlement projects
• Closely follow trends in the industry, identify cost savings opportunities and build effective relationships with clients and key stakeholders
• Increase productivity and efficiencies by presenting data and analyzing validates to develop added solutions and oversee the integrity of process, operations and end results
• Assist with overseeing the risk control environment, compliance efforts to follow policies and procedures and keep abreast of Citi's operational processes and best practices in business strategy
• Filter, prioritize and validate potentially complex material from multiple sources, including external clients and internal operations groups
• Serve as an advisor and coach to new or junior level staff on procedures and work processes across multiple departments
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of relevant experience
• Senior to advanced level experience in a related role with commensurate experience in people management preferred
• Experience in management with Banking and Financial Institutions including listed derivative clearing and trade execution
• In-depth understanding of opportunities that exist within Financial Services and significant experience in Corporate Banking and Market Operations
• Demonstrated success coordinating with senior leadership and in managing others
• Proven ability to manage various concurrent activities/projects in a high-risk environment
• Effective project management and negotiation skills
• Consistently demonstrated clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Primary Responsibilities

• Lead a team of client service representatives that support the listed derivatives business
• Work closely with clients to understand requirements to provide solutions by working with various internal partners
• Design and execution training plans that will enable staff development and career growth
• Articulate the service levels and internal workflows via detailed presentations to clients and business partners
• Meet with staff regularly to evaluate and communicate performance feedback and growth potential
• Manage various initiatives and projects from design to implementation ensuring successful launches
• Work with business partners are strategies focused on identifying ways to improve the client experience
• Build strong client relationships by meeting and staying in close communication with the customer base
• Monitor the team's production level consistently to ensure that responsibilities are being met as expected
• Establish a high level of understanding the service and product offering
• Meet directly with clients on a regular basis

Anticipated Posting Close Date:

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