Intel IDC Intel Developer Cloud Service Desk Engineer 

Bolivia, Santa Cruz, San José de Chiquitos 

26661720

Job Description

Main responsibilities:

• Manages and monitors incidents for numerous critical services, diagnoses and troubleshoots existing systems, solves technical queries, and provides solutions to resolve issues.

• Works to improve the reliability and performance of the services, establishes and documents standard procedures for escalation of complex unresolved issues.

• Works with system architects and software engineers to translate functional specifications and technical requirements into flexible, scalable, and manageable support systems.

• Drives continuous improvement efforts by monitoring systems, hardware, and software and keeps track of developments with the help of different tools and technologies.

• Supports customer's technology, product, service, and business processes.

• Drives technical and quality improvements across incident and knowledge management processes, and owns, measures, and monitors performance indicators (e.g. service targets, customer satisfaction, etc.).

• Manage and facilitate Major incidents within the service, conducting post incident reviews and root cause analysis via problem management.

Qualifications

You must possess the below Minimum Qualifications to be initially considered for this position. The following preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

Bachelor's Degree in Computer Science, Information Systems, Engineering, or any other related fields relevant to IT.

Intermediate to advanced English Level

2+ years ofexperiencein the following areas:

• Service management processes and tools; including monitoring technologies and event management in complex IT environment.

• Experience in crisis management and project management

• Experience on Applications, infrastructure interdependencies, Linux commands and cloud services - AWS, Azure, Google Cloud Platform (GCP)

• Experience in Managing or involved in operations.

Preferred Qualifications:

Experience in Kubernetes, Ubuntu, Content Delivery Network (CDN)

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits