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Tesla Roadside Support Specialist United States, Utah, Draper 266389456
06.04.2025
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What You’ll Do What You’ll Bring
- Deliver exceptional verbal and written customer support
- Efficiently coordinate towing services, both in urgent and non-urgent situations
- Assess customer needs and proactively resolve roadside
- Determine the optimal course of action for various roadside events
- Effectively communicate owners' concerns to the towing provider network, service center staff, and other relevant parties for issue resolution
- Accurately record issues and data into CRM/Vehicle Support Systems
- Minimum 2 years of relevant work experience with evidence of exceptional ability
- Excellent customer service skills and ability to effectively prioritize workload while consistently meeting deadlines
- Ability to follow verbal and written instructions with attention to detail
- Flexible schedule; this team runs 24/7/365 to accommodate our customers’ needs
- Roadside dispatching or emergency call response experience is preferred
- Proficient with MS Windows, Office, Outlook, and ability to effectively navigate web browsers and multiple internal systems
- Understanding of basic automotive techniques related to towing and service of vehicle systems
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