JPMorgan Fixed Income Client Service Analyst 

United Kingdom, England, London 

266243453

As a Fixed Income Client Service Analyst in the Trading Services Team you will be responsible to cover daily transactions ensuring that all accounts setup is in place to ensure full automation of the transactions and manage any client questions/requests. You will integrate the EMEA Fixed Income Client service team operating globally and servicing EMEA based clients (banks, asset managers, Corporates etc). Operating in a fast-paced environment with large stakes you will support daily Sales to service clients and ensure they are satisfied with the franchise. You will allocate transactions, complete reconciliation checks and ensure controls are performed.

Job responsibilities

• Captures all the transactions in the Risk Management Systems
• Completes intraday / end of day controls including completeness and reconciliation checks to ensure capture of new trading activity and general book management has been processed accurately
• Understands Client setup for account maintenance
• Allocates all Fixed Income transactions on trade date
• Answers client and Sales queries accurately in a timely manner
• Looks to improve processes by automation client allocation and client settlement strategy
• Represents the team in feedback calls or service calls with clients
• Works closely with Operations functions and infrastructure groups to support a ‘one team approach’
• Ensures all controls are diligently performed, completed, and signed off on a timely basis
• Participates and contributes to the various strategic initiatives; keeps improving and evolving processes and business architecture
• Builds an in-depth understanding of all trading structures from both a financial and operational perspective

Required qualifications, capabilities, and skills

• Understand all relevant fixed income products
• Knowledge of the front to back Operations process (including the key elements such as confirmations, allocations, settlements, and regulatory reporting) and facilitate issue resolution across teams
• Understand the key elements of other infrastructure groups (i.e. Finance, Market risk, Credit risk, Operational risk, Legal, Collateral, etc.) and recognize the impact of the actions of the Trade support team on these areas
• Must have clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate
• Ability to handle pressure and variable workload
• Excellent client communication skills with ability to pro-actively manage client's need
• Attention to details and sense of ownership
• Possess strong analytical and numerical skills
• Strong problem solving, control, and project management skills
• Strong technical skills, especially in Excel

Preferred qualifications, capabilities, and skills

• Operated in a client facing role previously