Teva Manager Customer Planning 

Canada, Ontario, Toronto 

265939671

• Lead the customer planning function, ensuring accurate and timely forecasts that support Teva Canada’s commercial and supply chain objectives.
• Collaborate with Sales, Marketing, Supply Chain, Finance, and Market Access teams to integrate market intelligence, customer insights, and product strategies into the customer planning process.
• Oversee the execution of changes to sales plans and forecasts based on insights from Demand Planning, Customer Planning and Sales & Operations Planning (S&OP) meetings.
• Drive continuous improvement in forecast accuracy and planning processes through data analysis, stakeholder feedback, and best practices.
• Manage Product lifecycle forecasts, including new product introductions, obsolescence planning, and scenario modeling.
• Lead the development of allocation strategies during constrained supply situations to balance profitability, customer service, and long-term business goals.
• Chair customer collaboration meetings to communicate recovery timelines, backorder updates, and product availability plans.
• Provide oversight of inventory planning for strategic and private label accounts, ensuring optimal stock levels and service performance.
• Support commercial teams with insights and reporting on forecast performance, aged inventory, and customer-specific trends.
• Manage claims and disputes budgets, collaborate effectively with Finance and External stakeholders.
• Ensure compliance with internal procedures and maintain documentation related to customer planning processes.
• Mentor and develop a team of analysts or coordinators, fostering a culture of accountability, collaboration, and innovation.
• All other duties as assigned.

• A bachelor’s degree in business administration, Supply Chain Management, Economics, Engineering, or a related field is required. Master’s degree (MBA or equivalent) is considered a strong asset.
• Professional certifications such as APICS CPIM/CSCP, SCMP, or PMP are advantageous.
• Minimum 5 years of experience in demand planning, customer planning, or supply chain management, preferably within the pharmaceutical or healthcare industry. Preferred:5–7 years of progressive experience in demand planning, customer planning, or supply chain management, with at least 2 years in a leadership or managerial role.
• Experience with forecasting tools and ERP systems such as SAP/APO, Oracle, or similar platforms.
• Familiarity with IMS Brogan or IQVIA data and its application in market analysis and forecasting.
  Word, Excel, PowerPoint, Outlook
• Proven leadership experience with the ability to influence cross-functional teams and drive strategic initiatives.
• Strong understanding of forecasting methodologies, inventory management, and S&OP processes.
• Excellent communication, problem-solving, and organizational skills.

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