Nokia Order Management Coordinator 

Colombia 

265836129

Supply (SU) covers the configuration, demand, and supply planning, order management, sourcing, production, delivery, and managing the procurement activities towards our suppliers.

• Support BPO Service Provider with Operation Billing questions.
• Support BPO Service Provider with Operation OM questions.
• Participate and assist in monthly and quarterly revenue pushes to ensure that revenue targets are met for the company.
• Support discussion with Internal or External stakeholders to prepare order structure (Billing Model, Revenue Recognition, Supply Chain Requirement, Contractual Requirement, site-specific requirements) for complex order/projects and Billing.
• Customer invoice dispute investigation and resolution. (QTC) More complex investigation scenarios
• Maintain and publish necessary Operation reports defined by external and internal customer needs.
• Assist Finance in resolving any bookings and Accounts receivable issues.
• Direct or assist BPO Service Provider team members with complex PO issues and determine a suitable course of action.
• Participate in special projects, initiatives, or training as required (Business Improvement Teams, Implementation teams, etc.)
• Recognizes opportunities and develops process improvements that will positively impact internal and external customer service levels.
• Develops and maintains positive relationships with internal and external customers; coordinates with various functions within the company to ensure customer requests are handled appropriately and on time.
• Maintain accurate files that meet both Internal and External audit Sarbanes Oxley (SOX) standards.
• Serve as the contact and address issues during raised by Business Partners.
  

Most work carried out according to procedures. Operates within guidelines for non-standard situations. Requires supervision and coaching from SLM or peers. Gathers relevant information to support problem solving and decision making.Obtains and provides information to external or internal parties. Communicates information within the team in an understandable way. Sometimes requires ability to influence team members of own job area on policies, practices and procedures, understand facts, practices, policies, etc. to external and internal parties

2+ years’ experience in Order Management or Finance related field.
SAP or other ERP experience preferred.
Fluent English skills.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark