Center 3 (19075), United States of America, McLean, Virginia Senior Sailpoint Engineer (Remote Eligible)
Responsibilities:
- Address end-user issues within SLAs by partnering with Delivery Teams
- Work with the user community to troubleshoot PROD issues and provide workarounds.
- Perform end to end RCAs when required for our IAM systems.
- Establish and implement a robust application monitoring process to make sure we have 24x7 alerting in place.
- Identify Provisioning failures in the environment and provide solutions
- Partner with internal teams to ensure support activities are aligned with the application designs.
- Establish Monitoring and Alerting for Key Controls , work with Audit teams to support Control walkthrough and evidence
- Identify opportunities for automation, evaluate new tools, and drive implementation of technology that creates value for the organization.
- Build strong relationships with customers, stakeholders, and team members
- Provide regular updates to the management team on project progress
- Perform User access certification activations and validations
- Provide support on Cert creation and Modifications on a daily basis.
- Assist with creating and updating Segregation of Duties matrix for IT roles.
- Assist with implementation and integration of IT RBAC roles within SailPoint.
- Support the rollout and onboarding of new applications
- Provide Bulk requests support to Users and application teams
- Perform ad hoc data requests and build operational reports
- Assist in monitoring, troubleshooting, and providing problem resolutions to related incidents
- Operational support with change and incident management processes
Basic Qualifications:
- High school diploma, GED or equivalent certification
- At least 4 years of experience in Information Technology
- At least 4 years of experience in Java or Python
- At least 4 years of experience in Sailpoint or another Identity, Governance, and Administration (IGA) tool
- At least 1 year experience with cloud computing
Preferred Qualifications:
- Bachelor’s Degree
- 5+ years of experience supporting Java and SailPoint applications
- 5+ years of experience troubleshooting SailPoint workflows and customizations
- 3+ years of experience with Role Based Access Controls (RBAC)
- 3+ years of experience troubleshooting end user issues in Access Certifications
- 2+ years of experience with Amazon Web Services (AWS)
- ITIL Certification
- AWS Certification
Remote (Regardless of Location): $140,000 - $159,800 for Prin Assoc, Cyber TechnicalThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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