JPMorgan Technology Support III Mission Control 

Singapore 

265323053

Job responsibilities

• Provides end-to-end application support for Digital applications on premise and Cloud (AWS)
• Focuses on quick incident mitigation primarily to reduce downtime for customers.
• Monitors changes going into the environment while ensuring system stability.
• Provides onsite technical leadership and decision taking for quick service restorations.
• Drives Technical Bridges with information from monitoring and other specific tools.
• Takes key decision in terms of failovers, isolating DC and preserving customer experience.
• Performs targeted flow-triage during major incidents using tools expertise.

Required qualifications, capabilities, and skills.

• Bachelor’s degree in computer science/Information Systems/Engineering or related disciplines
• Minimum 3 years of Applications Support or related experience.
• Basic knowledge of application development – Java/python
• Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows.
• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases, and application architecture
• Good communications skills – managing global bridges/ writing executive notifications.
• Hands-on with technical operations – high pressure shift environment
• Strong ability to think and act independently to resolve production issues, and act with sense of urgency and agility
• Ability to multi-task (e.g., listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands.
• Ability to provide weekend support as part of shift based coverage.

Preferred qualifications, capabilities, and skills

• Retail banking experience
• Customer-centric - preferable from technical support roles and/or professional services
• Cloud Certification
• Experience in production support